You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please call (815) 232-3093 and obtain an RMA #.
Items that are opened, used, damaged or returned after the 30 day return policy will be subject to a minimum 20% restock fee. Return shipping will be the responsibility of the customer. Shipping and Labor are non-refundable.
If you have any questions please feel free to make an account on our home page. This will give you access to our Contact Us page, where you can send us a message.